I broke down today. On the phone. While trying to make a doctor appointment for the kids. It was not pretty. It was an ugly cry. I have been trying to get to see our physical medicine doctor for over 5 weeks. I have called the appointment line a few times a week, leaving messages for the scheduler. I also have emailed her several times. No response. Finally I had enough and just started pushing each button on the automated phone line until I got someone. I was angry and the girl could tell I was very frustrated and put me directly through to a scheduler. As soon as I started speaking, I burst into tears. Through my sobs of...terminally ill.....2 children....in pain.....difficulty walking....she got the basics of what I was trying to say. I was on hold for a bit and I now have an appointment next week for Waverly and in a few weeks for Oliver. Success!! I was going to try to be firm with them; explaining that their lack of communication with parents was unacceptable. Instead, I am fairly certain the kids' files have a BIG sticker that says "crazy lady". It was worth it. I was able to secure the appointments we so desperately needed.